Report a Water Leak or Outage

We take pride in providing the community with safe, clean drinking water. The system of pump stations and pipes that deliver water throughout our service territory requires maintenance and replacement, which can result in a planned water outage for your home or business. 


Sometimes, equipment in the system breaks unexpectedly, despite our maintenance and replacement efforts. In these cases, we work as quickly and safely as possible to restore your water service.


If you experience a water outage or water emergency, please call (336) 835-2061 during business hours or (336) 426-1616 for after-hours.  Please don't report your water outage over Facebook or Twitter. We do not regularly monitor our social media channels outside of business hours.


Non-Emergency Leaks & Outages

For Non-Emergency Outages,

Please Fill Out This Form

For ALL Emergencies after-hours,

please call (336) 426-1616

How We Restore Water

The Town of Ronda Water Utility Service Department takes these steps to restore water service as quickly and safely as possible:

  • We isolate the water system damage.
  • We notify customers about water quality and availability. A "boil water," "do not drink" or "do not use" notice may be issued.
  • Then, we restore water service to first responders such as firefighters.
  • Finally, we restore water service to all other customers.


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